FAQs

"Empowering Hairdressers: Redefining Excellence with Sustainable Salon Tools"

At Hello Bleach, we're more than a brand; we're a movement that's transforming the hairdressing landscape. Our mission is clear: to provide hairdressers with a superior alternative to imported virgin plastic salon tools that clog up our country with more virgin plastic. We believe that choices matter, and by opting for salon tools that are both innovative and made from recycled plastic, we're reshaping the industry for the better and doing better by the planet.

We're driven by a commitment to offer you, the trailblazing hair artists, tools that stand not only for exceptional quality and performance but also for responsible stewardship of our environment. In a world filled with options, we stand firm in our resolve to provide you with tools that are made right here in Australia, from recycled Australian plastic. It's a small change that yields a mighty impact.

Say goodbye to the conventional, and welcome a new era of salon tools that's not just about function, but about leaving a positive mark. We're on a journey to provide you with a choice that's both practical and purposeful – a choice that aligns with your commitment to excellence and the planet.

Join us in this movement towards a greener, more responsible future for the hairdressing industry. Together, let's create not just beautiful styles, but a beautiful world. Read more about our story, our impact and mission here.

We're proud to lead the charge in sustainability by creating salon tools from recycled plastic, specifically recycled PP plastic. This not only provides hairdressers with top-quality tools but also reduces the burden of plastic waste on the environment. We believe that sustainability and style can go hand in hand, and that's what our Sustainable Hardware for Hairdressers Collection stands for and our Hello Bleach Bib 2.0 which helps eliminate single-use plastics in salons like cling wrap (when used for basin balayage) and disposable capes.

Certainly! Our NEWEST collection of Sustainable Hardware for Hairdressers encompasses a diverse array of purpose-designed tools, each of which reflects our commitment to sustainability without compromising on performance. From our patented Deep Tint Bowls With Teeth that offer unparalleled control and even product distribution, to our range of tint brushes with long pointed tips for intricate and detailed styling. The patented Whisk takes your colour preparation to the next level, ensuring perfect aeration and texture for those buttery, dreamy outcomes and has received R&D funding for it's sustainable design.

Moreover, our collection extends to ergonomically designed balayage boards and Balayage boards with teeth, offering ultimate dexterity minus the risk of repetitive strain injuries for hairdressers. Additionally, we offer style combs and tail combs available in an array of five pastel perfect colours. These combs boast strength and durability while integrating built-in glide technology and heat resistance up to 150 degrees Celsius.

The Hello Bleach Bib 2.0 is a true representation of our commitment to sustainability and innovation. Made from eco-friendly TPU, it's not just bleach-proof, waterproof, and chemical-proof, but also heat-resistant up to 80 degrees Celsius. It's designed for multifunctional use, safeguarding clients' clothes and salon furniture during various processes. Plus, being made from TPU, it's 100% recyclable and biodegradable while helping eliminate single-use plastics like disposable capes & cling wrap over the sink when used for basin balayage, embodying our mission to make choices in the salon that are better for the planet.

We understand that, though infrequent, packages can sometimes go missing during transit. Once your order leaves our warehouse through Australia Post, it becomes the responsibility of our carriers. It's important to note that Hello Bleach is not legally responsible for lost or damaged items in transit.

In the unlikely event that your package goes missing, we recommend the following course of action: Start by contacting Australia Post with your tracking details to initiate an inquiry. Once you've obtained a case number from Australia Post, please don't hesitate to reach out to us at hello@hellobleach.com.au. While we can't guarantee a resolution, we're committed to assisting you to the best of our ability and ensuring a positive shopping experience. Your satisfaction is a priority for us, and we're here to help navigate any challenges you may encounter.

We're genuinely sorry to learn about this inconvenience. Ensuring the quality of our products is our top priority. To address this matter, kindly reach out to us at hello@hellobleach.com.au and provide us with the details of the issue you're experiencing. Alternatively, you have the option to initiate a return following our Returns and Exchanges Policy.

When returning the item, please ensure it's in its original packaging and include a brief explanation of the fault. We're committed to resolving the issue swiftly. Upon receiving the faulty item, we will promptly send you a replacement and reimburse the cost of shipping the faulty item back to us.

It's important to note that due to the nature of our products being made from recycled plastic, some minor imperfections may be present. These unique imperfections are a result of working with recycled materials, and they underscore our commitment to sustainability while making each piece distinctive.

If you're considering a return, please visit our Returns and Exchanges page on our website, where you'll find detailed instructions. Our return policy allows for returns within 30 days of purchase. To initiate a return, the items must be in their original condition, with attached tags, and in their original packaging.

It's important to note that buyers are responsible for covering the costs of return shipping. Adhering to these guidelines will help us facilitate a hassle-free return process.

How can I track my order after it's been processed?

Once your order is received and processed, an automatic email containing a tracking number from Australia Post will be sent to you. This tracking number allows you to monitor the progress of your package's delivery.

What should I do if I don't receive a tracking number?

If you haven't received a tracking number, please reach out to us at hello@hellobleach.com.au. Kindly provide your name and order number, and we will verify the status of your order. If needed, we'll manually send you the tracking number so you can stay updated on your package's journey.

Absolutely, we do! We offer international shipping services to numerous countries, including popular destinations like New Zealand, the UK, United States, Canada, and various countries across Europe. For our international shipping, we rely on Australia Post International Shipping, known for its exceptional reliability, tracability and swift delivery.

How long does international delivery take?

International delivery times can vary depending on the destination country. Generally, you can expect your package to arrive within 6-10 business days. However, please note that delivery times may differ from country to country. For more information on shipping click here.

As outlined on our Shipping page we offer FREE STANDARD SHIPPING on Australian orders $179.90 or more. We use pre-negotiated rates by Australia Post and pass these onto you for express post and international post orders. Australia post is reliable, swift and completely trackable/ tracable so you always know where your parcel is. If you're missing your tracking number shoot us an email at hello@hellobleach.com.au and we will find it and get it to you ASAP.

We offer various convenient payment options, including major credit cards including AMEX, Shop Pay, Paypal, Apple Pay, Google Pay and even Afterpay, at checkout so you can stock up & pay it off in 4 interest-free payments. This way, you can easily get the tools you need and support a more sustainable approach to hairdressing.

Becoming a part of the Hello Bleach movement is easy. Choose our Sustainable Hardware for Hairdressers Collection for your salon and replace your virgin plastic salon tools with tools using a recycled content. Also stop using disposable capes and cling wrap and replace these with the Hello Bleach Bib 2.0 so you can use it over-and-over again, while reducing washing so many towels saving water and single-use plastics heading straight to landfill. By using our tools, you're not only enhancing your artistry but actively participating in transforming the hairdressing industry to be more sustainable. It's not just a trend; it's a movement that stands for a cleaner, greener future. Why not choose salon tools that do better by the planet? Shop our range of eco-chic hairdressing tools now.

At Hello Bleach we're passionate about creating a circular economy and reducing waste. In fact we've already diverted 4118 kilograms of plastic waste from landfill. Our tools can be recycled, ensuring they continue their lifecycle even after use. By choosing Hello Bleach products, rather than imported virgin plastic products in particular, you're contributing to closing the loop on waste in Australia and beyond and helping Australia move towards a cleaner, circular economy where everything is reused, recycled and reduced. You're helping limit the burden of the production of more virgin plastic on the planet and you're also keeping manufacturing and jobs right here in Australia. Check out our Story, Our Impact and mission here.

We rarely offer discounts, however you can subscribe here and subscribe to our mailing list to receive a cheeky 10% discount.

TPU (Thermoplastic Polyurethane) presents a compelling alternative to PVC due to its numerous eco-friendly qualities. TPU stands out for its durability, flexibility, and non-toxic nature. TPU is a remarkable material known for its eco-friendly characteristics, designed to be fully recyclable and biodegradable.

Unlike traditional plastics that can persist for hundreds of years, TPU has a much shorter biodegradation timeframe. When disposed of in appropriate conditions, TPU can break down into smaller particles within 3 to 5 years. TPU significantly reduces the long-term environmental impact associated with plastic waste. This aligns well with sustainability goals at Hello Bleach and contributes to minimising the accumulation of plastic debris in landfills, and natural ecosystems.

PVC on the other hand, contains hazardous chemical additives, contributing to toxic emissions during production and disposal. PVC's complex composition makes recycling impractical and costly.

TPU's advantages extend beyond its environmentally conscious manufacturing process. Its key benefits include:

  • Greater flexibility coupled with excellent strength
  • Reduced weight for added convenience
  • High resistance to abrasion, ensuring prolonged durability
  • Impressive resistance to oil and solvents
  • Long-lasting, with resistance against aging and cracking
  • UV resistance for enduring quality
  • Enhanced sustainability due to its recyclability and biodegradability

By opting for TPU in your Hello Bleach Bib 2.0, you're not only selecting a material that offers superior performance but also aligning with a non-toxic, 100% recyclable, and biodegradable solution that prioritises environmental responsibility.